Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • Purchasing Protocol

    All payments are processed immediately upon placement of order. 
    It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. 
    It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.


    Order Cancellation Policy

    Orders placed may be cancelled by the customer prior to the item having shipped. 

    All cancellation requests must be made through the email request to dave@SANSwissArms.com
    You MUST provide the order # when contacting us via email. 
    If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. 
    Please note that the return of the item/package will be made at the customer's expense. 
    Cancelled orders may not be reversed. All cancellations are final.


    Return Policies

    Firearm/s parts and Clothing:

    All sales of firearm parts and clothing are FINAL, and returns are NOT ACCEPTED. 
    If a defect is discovered by the customer after shipment, the customer must contact us as soon as defect is discovered for replacement or repair.

    Return shipping is solely the responsibility of the customer. 
    If the purchased item(s) is defective or damaged upon receipt and wishes to return it for a refund or replacement, the customer may return the item(s) to us WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. 

    All returned items must be in the same condition as when they were shipped. 

    The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items 
    are not returned in resalable condition, as determined in the discretion of JDI Firearms, Inc (John Doe Investigations).


    Website Terms

    We do our best to accurately describe the items we sell, but errors do occur.

    JDI Fireams reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.


    JDI is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.



    This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. JDI may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    What we collect

    We may collect the following information:

    • name
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 2139 Copperfield Ct., Frisco TX  75034.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.